Refund Policy

1. Overview

At vyrarx, we are committed to providing high-quality telehealth services. This Refund Policy explains when you may be eligible for a refund and how to request one.

2. Medication Orders

Once a prescription has been sent to the pharmacy and medication has been shipped, medication orders are generally non-refundable. Exceptions may apply in the following cases:

• The medication arrives damaged or defective
• The wrong medication or dosage was shipped
• The order was canceled before shipment

3. Subscription Plans

If you are enrolled in a subscription plan, you may cancel at any time. Cancellations take effect at the end of the current billing cycle. Refunds for partial billing periods are not provided unless required by law.

4. How to Request a Refund

To request a refund, please contact our support team at care@vyrarx.com within 30 days of your purchase. Include your order number and a brief explanation of the reason for your request. We aim to process all refund requests within 5-7 business days.

5. Processing Time

Approved refunds are typically processed to the original payment method within 5-10 business days. The exact timing may vary depending on your payment provider.

6. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the effective date.

7. Contact Us

If you have questions about this Refund Policy, please contact us at care@vyrarx.com.